TOPICS

Undesirable business practices, regulation of

Regulating business practices; 12.1.

The need for regulation; 12.1.1.

The framework of the Australian Consumer Law; 12.1.2.

Two key concepts; 12.1.3.

Some general questions regarding the operation of the ACL; 12.1.4.

Undesirable business practices, misleading conduct

Protection against misleading or deceptive conduct; 12.2.1.

The elements of s 18: misleading conduct; 12.2.3.

The elements of s 18: the relevance of intention; 12.2.4.

The elements of s 18: 'in trade or commerce'; 12.2.5.

The elements of s 18: 'a person'; 12.2.6.

Remedies and enforcement; 12.2.7.

Undesirable business practices, unconscionable conduct

Statutory provisions; 12.3.1.

Unconscionable conduct in breach of s 20 of the ACL; 12.3.2.

Unconscionable conduct in breach of s 21 of the ACL; 12.3.3.

Circumstances that may give rise to a breach of s 21 of the ACL; 12.3.4.

Remedies and enforcement; 12.3.5.

Undesirable business practices, unfair terms in contracts

Invalidating unfair terms in consumer contracts; 12.4.1.

Identifying regulated contracts; 12.4.2.

Identifying unfair terms; 12.4.3.

How unfair terms are dealt with; 12.4.4.

Remedies and enforcement; 12.4.5.

Undesirable business practices, unfair business practices

Prohibition of unfair practices; 12.5.1.

False or misleading representations; 12.5.2.

Offering gifts and prizes; 12.5.3.

Misleading conduct as to the nature of goods or services; 12.5.4.

Bait advertising; 12..5.

Wrongly accepting payment for goods; 12.5.6.

Unsolicited cards; 12.5.7.

Unsolicited goods; 12.5.8

Pyramid schemes and referral selling; 12.5.9

Multiple pricing12.5.10.

Harrassment or coercion; 12.5.11.

Enforcement and remedies; 12.5.12.

Undesirable business practices, unsafe products

Safety standards; 12.7.1.

Undesirable business practices, unsolicited consumer agreements

Standards of conduct; 12.6.1.

Enforcement and remedies; 12.6.4.

Undesirable business practices, other statutory regulation

The Australian Securities and Investments Commission Act and the Corporations Act; 12.8.1.